Careers

FPE Seals are a leading worldwide distributor and manufacturer of hydraulic and pneumatic seals and cylinder parts, with a track-record of providing our customers with the right solution to meet their individual needs, quickly.

Across FPE Seals we strive for excellence in all that we deliver.  None of this would be possible without the experience, enthusiasm and commitment given from our team, who are the reason we deliver the best service support in the industry.

We are looking for great people to join our team, who are as passionate about customer service and quality as we are.  We are a friendly bunch, where everyone is rewarded for their hard work and enjoys full range of benefits. 

Job Vacancy:

Job Title: Bi-lingual Internal Sales

Reporting to: Internal Sales Manager

Hours: 7.5 hours a day between 8am and 6pm Monday To Friday.

Location: Based at FPE Seals Ltd, Darlington

Salary: £21k to £23k

Overview

• Answer incoming sales calls or respond to voicemail or email providing commercial support for customer enquiries or queries including cross-referencing from catalogues or online searches of items not listed on system.
• Be able to communicate in English plus either Dutch or German
• Provide customers with technical support, utilising all available company resources
• Create quotes received from enquiries, ensuring that all contract review rules are met
• Process orders received from email/fax/phone, taking card payments if required.
• Identify seals and seal kits sent by customers as samples, providing feedback and quotations where necessary.
• Obtain pricing and lead-time for non-stocked parts from suppliers in conjunction with Purchasing
• Liaise with courier companies or taxi companies in circumstances requiring special attention.
• Assist Finance department with invoice queries
• Working with in house ERP’s systems to ensure information is accurate and up to date
• Deal with customer complaints in line with company procedures

Person Requirements

The incumbent must:

• Be customer service orientated
• Possess the ability to prioritise and handle multiple tasks at one time
• Be highly motivated and persistent
• Have attention to detail whilst working to deadlines
• Be able to work as part of a team

Ideally the incumbent would posses

• Experience with ERP systems
• Experience with CRM systems
• Experience with Microsoft Office suite, including Word, Excel and Powerpoint.

Interested parties, please send a covering email, along with your CV to chris.hewitt@fpeseals.com